PRIVACY NOTICE / PRIVACY POLICY

MedicaShop.mx

Last updated: January 2026

1. Data Controller

FarmaKiosk S. de R.L. de C.V. (“FarmaKiosk”, “we”, “us”) is responsible for the

collection, use, processing, and protection of personal data in accordance with the

Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and

other applicable Mexican regulations.

MedicaShop.mx is an online pharmacy and medication delivery platform operated by

FarmaKiosk.

By using MedicaShop.mx, you acknowledge that you have read and accepted this

Privacy Policy.

2. Scope

This Privacy Policy applies to:



Visitors and users of MedicaShop.mx

Customers who place orders, upload prescriptions, request delivery, or contact

customer support

This policy does not apply to third-party websites or services accessed through external

links.

3. Personal Data We Collect

3.1 Identification and Contact Data



Full name

Email address

Phone number

Delivery address

3.2 Order and Transaction Data



Products selected and order history

Delivery details and service communications



Payment status and transaction identifiers

MedicaShop does not store full card numbers or CVV codes.

3.3 Prescription and Health-Related Data (Sensitive Data)

When a medication requires a prescription, we may collect and process:



Prescription images or prescription details

Information strictly necessary to validate prescriptions and comply with applicable

health regulations

Sensitive data is processed solely for pharmacy, compliance, and patient safety

purposes.

3.4 Technical and Usage Data



IP address

Device type, operating system, browser

Website interaction and usage patterns

4. Payments

Payments for medication purchases are processed through secure third-party payment

processors. MedicaShop does not store full payment credentials.

5. Purposes of Data Processing

Personal data is processed to:



Create and manage medication orders

Validate prescriptions when required

Dispense and deliver products in compliance with applicable law

Process payments and prevent fraud

Provide customer support and order notifications

Comply with legal, tax, and regulatory obligations

Prescription and health-related data is not used for advertising or marketing purposes.

6. Prescription Validation

MedicaShop does not deliver any medication that requires a prescription unless the

prescription has been validated.

Certain medications, including controlled substances, require additional regulatory steps

and may require presentation of the original physical prescription at delivery.

7. Data Sharing

Personal data may be shared only as necessary with:



Payment processors

Delivery and logistics providers, limited to what is required for delivery

Technology service providers supporting infrastructure

Authorities when legally required

MedicaShop does not sell, rent, or trade personal data.

8. Security Measures

We apply administrative, technical, and physical safeguards proportionate to the

sensitivity of the data processed, including encryption, restricted access, and internal

controls.

9. Data Retention

Personal data is retained only for as long as necessary to fulfill services, comply with

legal obligations, and resolve disputes.

10. Cookies

Cookies may be used for site functionality and analytics. Disabling cookies may affect

certain features.

11. Minors

MedicaShop services are intended exclusively for individuals 18 years of age or older.

12. ARCO Rights

Users may exercise their rights of Access, Rectification, Cancellation, or Opposition by

contacting:

info@medicashop.mx

Requests must include proof of identity and a clear description of the request.

Responses will be issued within legally applicable timeframes.

13. Changes

This Privacy Policy may be updated due to legal or operational changes. The most

recent version will always be available on MedicaShop.mx.

14. Contact

FarmaKiosk S. de R.L. de C.V.

Email: info@medicashop.mx